How to Recover Your Uphold Account After Losing Access

Losing access to your Uphold account can be alarming, especially if you hold valuable cryptocurrencies or assets there. Whether you've forgotten your password, lost access to your two-factor authentication (2FA), or suspect your account has been compromised, there are steps you can take to regain control safely. This guide will walk you through the essential steps to recover your Uphold account.

Step 1: Try Resetting Your Password

If you cannot log in because of a forgotten password, start by using the password reset feature:

• Go to the Uphold login page and click on “Forgot Password?”
• Enter your registered email address.
• Follow the instructions sent to your email to create a new password.

Step 2: Recover Access to Two-Factor Authentication (2FA)

If you’ve lost access to your 2FA device or app, you won’t be able to complete the login process. In this case:

• Try restoring your 2FA app backup codes if you saved them during setup.
• If you don’t have backup codes, contact Uphold support directly for help disabling 2FA after identity verification.

Step 3: Contact Uphold Support

If resetting your password or recovering 2FA access doesn’t work, reach out to Uphold’s customer support:

• Visit the Uphold Help Center.
• Submit a detailed support ticket explaining your issue.
• Prepare to verify your identity by providing any requested documents or information (e.g., ID, account details).

Step 4: Secure Your Account Post-Recovery

After regaining access, it’s important to secure your account to prevent future issues:

• Change your password to a strong, unique one.
• Set up two-factor authentication again, and securely store backup codes.
• Review recent account activity for any suspicious transactions.

Additional Tips to Avoid Losing Access

• Always keep your login credentials and 2FA devices safe and accessible only to you.
• Use a trusted password manager to store your passwords securely.
• Be vigilant about phishing attempts and only log in via the official Uphold website or app.

Conclusion

Regaining access to your Uphold account after losing it can be straightforward if you follow the right steps. Remember to use the password reset option first, recover your 2FA when possible, and contact support if needed. Most importantly, maintain good security practices to keep your account safe and accessible.